Ikcon Office Fitout & Furniture Pty Ltd ACN 131 445 031

DELIVERY POLICY

Introduction The purpose of this policy is to detail how our office furniture is delivered and assembled in metro areas and delivered to all other areas of Australia as detailed below.

Types of Deliveries:

Pick up by customer
Paperwork and payment must be completed before pick-up is possible. Payment cannot be made at the warehouse. Items will be supplied boxed and will need assembly, unless otherwise specified. Basic tools will be required to complete the assembly, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Metro
Items will be dropped off boxed.
Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Flat Pack Delivery – Country Areas
Items will be delivered boxed or palletized.  Boxes will be dropped off at the nearest ground floor entrance.  Delivery is priced for a ground floor drop off only.  If boxes are palletized and no forklift is available, the driver may require assistance to unpack the pallet.
Basic tools will be required to assemble the furniture, including an electric drill to fix some desk and table tops

Delivery and Assembly – Metro only
Items will be delivered, assembled on site, placed in position and all packaging will be removed. This option is only available to customers residing in one of our delivery areas. 

Delivery Rates:

All deliveries/assemblies to metro and deliveries to outlying areas are priced on a case by case basis

PLEASE NOTE – We do not deliver to PO Boxes

Furniture Delivery Time Frames;
Please note – Orders will be processed as soon as all paperwork is finalised  – unless otherwise agreed in writing in advance.

Delivery of in stock items in Metro areas will generally take place within 2 – 5 working days after paperwork is finalised and payment received, providing all items are in stock. Assembly crews are very busy and this may delay the lead time if an assembly is requested.

All deliveries take place from Monday to Friday between 8.00am and 5.00pm. We do not generally deliver over weekends. However if this is the only option, it will be POA.

We are unable to give an exact delivery time as many variables affect trucks in transit. We will request that drivers call beforehand to give some notice of their arrival, however this is not always possible and the expectation is that customers or other nominated persons are available on the delivery day to meet the driver.

Items to be shipped interstate or to country areas, will generally leave within 24 – 48 hours of the order being processed via local couriers after payment has been received and providing all items are in stock.

Every effort will be made to inform customers as soon as is practicable if items are not in stock

Whilst we endeavour to minimise any delays, Ikcon Office Fitout & Furniture has no control over delivery time-frames once the shipment has left the warehouse by third party courier

Custom made items are subject to longer lead times. These will be estimated and shared with our customers at the quotation stage.

Delivery Terms & Conditions
We will advise customers in good time of a delivery date by email.

All customers to ensure there is someone available to meet the driver.

All customers to ensure that a valid contact phone number is supplied for the driver.  It is strongly recommended that a second backup phone number is also available for the driver to ensure that the delivery is not missed.

It is an expectation that our clients will equip us with all possible information pertaining to the delivery e.g. above ground delivery; lift or service lift access; loading bays or loading dock availability; height restrictions for delivery vehicles, street parking; opening hours if not open 8.00am – 5.00pm Monday to Friday; site contact details if not the same person placing the order etc.

If a Site Induction is required, please advise us at the time of requesting a quote. Charges apply for all inductions which take longer than 10 minutes.

Charges are as follows:
            10 minutes and under – No Charge 
            11 – 20 minutes – $20 + GST per person
            21 – 30 minutes – $30 + GST per person
            30 – 60 minutes – $60 + GST per person
            60 minutes or longer – POA

If the delivery date is not suitable or if there will not be someone on site to meet the driver, the expectation is that the customer will contact the Ikcon Office Fitout & Furniture head office on (07) 3821 1662 as soon after notification as possible to reschedule the delivery.

In the case of a flat packed delivery, the customer may give authority for the goods to be left on site in a safe place. (Customer to call or email the office to confirm).

In the case of a delivery and assembly service, the delivery date will have to be rescheduled. (Customer to call or email the office to confirm

If no-one is on site to give access to the driver and no authority has been given to leave the goods in a safe place, the order will be returned to the warehouse and the delivery will have to be rescheduled at the customer’s cost. PLEASE NOTE: We require a minimum of 48 hours notice to cancel/change a delivery date. If we are not notified that the delivery date is unsuitable and our delivery/installation teams are turned away at the site, a fee of $200 + GST will be incurred to cover costs. (Manpower, fuel, loading/unloading time etc). This fee is to be paid before the delivery is rescheduled.  Payment can be made either by phoning the office with credit card details or by bank transfer.

Ikcon Office Fitout & Furniture shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods, or any part of the order for any reason whatsoever.

Customers are to ensure that comprehensive and correct delivery information is given at the time of ordering. We need to know if there is a lift or if the driver/installer will have to carry items up stairs. We will try to ensure there are two men to carry out the delivery if there is no lift at no extra charge. However, failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

We need to know if there is a loading dock with time or height restrictions to ensure we send the correct size vehicle in the correct time frame. Failure to provide the correct information may result in the truck turning back and the delivery having to be rescheduled at the customer’s cost.

Our drivers/installers are not permitted to relocate/disassemble/assemble or dispose of any existing items which may be on site and which are not part of the existing order. Any existing furniture/items which may be in the way or no longer required, must be moved out of the way before they arrive, to ensure a smooth and efficient process.

Please ensure there is sufficient space for our installers to assemble the furniture they have delivered and to complete their tasks safely.

Our Commitment to Safely Transporting Goods
Ikcon Office Fitout & Furniture is committed to promoting safety in all spheres of our business, including delivering freight safely to our customers

To this end, we take the Heavy Vehicle National Laws (HVNL) – Chain of Responsibility (COR) very seriously and will endeavour to ensure that all freight packaged and delivered on our behalf is done so correct and safely.
To achieve this, we have:
a) notified all our suppliers in writing on 13th December 2018, of the amendments to the Law which came into effect on 1st October 2018, and of our expectation that they will adhere to the requirements set out therein;
b) reviewed and updated our Delivery Policy to included references to the amended HVNL-COR Law and
c) added a clause to all Purchase Orders referencing the HVNL – COR Law as a reminder to suppliers of the requirements and our expectations

More information is available here – https://www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility

At Ikcon Office Fitout & Furniture we pride ourselves on doing our utmost to achieve the best outcome possible for each client. Working together with our customers by keeping communication clear and concise will ensure that the delivery/assembly process is efficient and seamless.

Policy Developed:               December 2018
Reviewed:                            July 2019
Next Review:                       July 2020