Privacy Policy


1. Introduction
Ikcon Pty Ltd understands the importance of privacy to all individuals. We are committed to protecting information about your business and data privacy and we adhere to the Australian legislation on privacy in the private sector. We limit our collection and use of your personal data to the information we need to conduct our business to the highest possible standards.

2. Data Collection
In order to provide the highest quality service there is basic information we must collect. This information is important to identify you, to contact you and/or to conduct market research or marketing. This information includes:

Telephone Number;
Email Address

This basic information is recorded in our software system for auditing purposes by the Australian Taxation Office and other authorities. We also keep a record of all completed projects both digitally and in hard copy files at our offices. As this information is not of a sensitive nature, but merely kept to facilitate any warranty claims or subsequent projects, it is available to all staff working for Ikcon Pty Ltd.

2.1 Credit Card Details
At times, credit card details may be provided to us for payment of invoices either over the phone or by email. We record these details on a ‘Credit Card Payment Details’ form.
It is our policy not to keep any credit card details on file. As soon as a payment has been completed, the Credit Card Payment form is destroyed by shredding. Emails containing credit card details are deleted permanently from our system.
Any subsequent payments made by the same customer will require the credit card details to be supplied again.

2.2 Commercial Credit Application Form
From time to time, customers request a Commercial Credit Application
Form in order to open a credit account with our company
At the time of providing this Application Form via email to the client, a copy of this Privacy Policy is also attached for their records
Once returned to us, the information contained in this Application Form will be kept on file in our offices and will be accessed only by Administration Staff for administration purposes.

3. Disclosure of Information
In some circumstances we may have to disclose your personal information to third parties such as contractors or others we may retain to provide services on our behalf. By providing us with personal information you are consenting to us disclosing this to third parties in this manner. This will only be done if we can be sure that the third party also respects your privacy rights. If you do not wish this to occur you should make this known to us immediately.

In addition, we may disclose this information if: (i) we are required to do so by law or legal process; (ii) law enforcement authorities request this or (iii) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity

4. Access to your information
You may request access to information we hold about you and we will provide you with such information unless an exception from doing so applies under the National Privacy Principles. We may require you to pay a charge for accessing this information, depending on its nature.

5. Links to other sites
We provide links to other websites for your convenience and interest. These companies may have Privacy Statements of their own and we recommend that you read these statements if you visit any linked sites. We are not responsible for the content on linked sites or any use of the sites.

6. Policy Review
Please note that this policy may be reviewed and updated on a regular basis without prior notice. A notification will be posted on the website each time this policy is amended.

7. Enquiries
If you have any concerns or queries concerning how your personal information is collected or used by us, please contact us as follows:

The Manager
PO Box 442
Cleveland Qld 4163

Tel: (07) 3519 4430

Privacy Law is changing in Australia. From March 2014, new guidelines will be introduced by the Government regarding Privacy and related matters.

For more details please see:

Reviewed:                  May 2016
Reviewed:                  June 2018
Reviewed:                  May 2019
Reviewed:                  May 2020
Next review date:     May 2021